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| Sierra designed all of its procedures, from order entry through delivery of records, to minimize delay while maximizing quality. Documents required to implement an order, such as subpoenas or other release documents, are typically prepared by Sierra on the day the order is received and served on the custodian the following day, subject to custodian
availability and when immediate service is possible under applicable law. Rush and Emergency Rush procedures are employed where legal and when custodian driven business impediments prevent an order from being timely under regular procedures. Hand delivery anywhere in the seven Southern California counties is available. We directly service all seven Southern California counties every day--not just Los Angeles and Orange but Riverside, San Bernardino, San Diego, Ventura and Imperial--ready to serve documents or copy records at any location, including more remote areas like Lancaster and Palmdale. Unlike with some photocopy companies you do not have to wait for our route schedule to fit your geographic needs. Our staff promptly contacts custodians to confirm names, addresses, hours and availability of records. At the time of service of release documents we challenge the custodian to set the earliest possible appointment to copy. This process saves not only time but costs since it minimizes the times trips to the field are made and insures that those trips that are made are effective. Sierra makes it work and you'll see the difference. |
| Testimonial "The service that Sierra gives me is excellent." - Chuck N, Irvine |